Frequently Asked Questions

General

1) What does the price include?

All door prices include supply and standard installation within Singapore. Optional add-ons such as door frames, architraves, custom finishes, or non-standard sizes may incur additional charges.

2) Do you install across Singapore?

Yes, we provide installation for HDB flats, condominiums, and landed properties across Singapore.

3) How do I contact you?

The fastest way is via WhatsApp. You may also email us at sales@mybeautifuldoors.com.

Ordering & Process

1) What happens after I place an order?

Step 1. Our team will contact you to arrange a site measurement
Step 2. Final specifications will be confirmed
Step 3. Production begins
Step 4. Delivery and installation will be scheduled

2) Do you provide site measurement?

Yes. Site measurement is arranged after order confirmation to ensure accurate sizing before production.

3) Can I make changes after placing my order?

Changes may be possible before production begins. Once production has started, changes may not be allowed or may incur additional costs.

Products & Customisation

1) Can I customise my door?

Yes. You may customise colour, glass type, handle selection, and door configuration.

2) Are colours exactly the same as shown?

Colours may vary slightly due to lighting, screen display, and finishing differences.

•What is the maximum door size?

Single doors: up to 2100mm x 1000mm
Double doors: up to 2100mm x 1800mm

Art Glass

What is Art Glass? Is it stained glass?

Our art glass is not stained glass. It is a modern decorative glass designed to create texture and depth. Each piece may vary slightly.

Delivery & Installation

1) How long does it take?

Estimated lead time is typically 8-10 weeks after final confirmation.

2) Is installation included?

Yes, standard installation is included. Additional works are not included unless specified.

•Do I need to be present during installation?

Yes, or a representative should be present.

Add-ons

Do you provide door frames and architraves?

Yes we do.

Care & Warranty

1) Do your doors come with warranty?

We provide a workmanship warranty for installation.

2) How do I care for my door?

Clean with a soft cloth and mild detergent. Avoid harsh chemicals.