Wardrobe
Terms & Conditions of Sale
Version 1.0
These Terms and Conditions (“Terms”) govern the sale, supply and installation of products by MB Doors Pte Ltd (“MBD”, “we”, “our” or “us”) through www.mybeautifuldoors.com and all quotations, invoices and purchase orders issued by MBD.
By paying a deposit, making full payment, signing a quotation or accepting delivery of our products, the customer (“Customer”, “Client”, “you” or “your”) agrees to be legally bound by these Terms.
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1. Definitions
Unless the context otherwise requires:
Company means MB Doors Pte Ltd.
Customer means the purchaser of any products or services supplied by MBD.
Products means all doors, frames, architraves, hardware, glass, accessories and customised products supplied by MBD.
Services means site measurement, consultation, delivery, installation and after-sales services.
Site means the property where the Products will be installed.
Business Day means Monday to Friday excluding Singapore public holidays.
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2. Acceptance of Orders
2.1 Every quotation issued by MBD is valid for thirty (30) days unless otherwise stated.
2.2 An order is deemed accepted only when MBD issues written confirmation and receives the required payment.
2.3 MBD reserves the right to reject any order without giving reasons.
2.4 Any quotation may be withdrawn before acceptance.
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3. Product Representation
3.1 Product photographs, renderings, catalogues and website images are provided for illustration purposes only.
3.2 Due to photography, lighting, screen calibration, printing methods and manufacturing tolerances, actual products may differ slightly.
3.3 Such differences shall not constitute defects.
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4. Pricing
4.1 All published prices are in Singapore Dollars unless otherwise stated.
4.2 Unless expressly stated, prices include:
• standard supply
• standard installation
• standard hardware supplied by MBD
4.3 Prices exclude:
• electrical works
• hacking
• masonry works
• painting
• carpentry alterations
• scaffolding
• crane services
• disposal works
• special lifting equipment
• additional transportation
4.4 Additional charges may apply for:
• oversized doors
• custom finishes
• premium hardware
• special glass
• unusual site conditions
• additional labour
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5. Deposits & Payment
5.1 Unless otherwise agreed in writing, full payment shall be made before production commences.
5.2 Where MBD agrees to accept a deposit, the deposit is strictly non-refundable.
5.3 The deposit covers, among other things:
• consultations
• design work
• site visits
• onsite measurements
• administrative costs
• reservation of production capacity
• procurement planning
5.4 If the Customer cancels the order before production commences, the deposit shall be forfeited.
5.5 If payments made exceed the deposit amount, MBD may refund the balance after deducting all reasonable costs already incurred.
5.6 Once production, procurement or custom manufacturing has commenced, the order is final and cannot be cancelled.
5.7 All payments made after production has commenced are non-refundable.
5.8 MBD reserves the right to suspend production until all outstanding payments are received.
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6. Site Measurement
6.1 Final measurements shall only be determined by MBD during onsite inspection.
6.2 Any measurements supplied by the Customer are for reference only.
6.3 MBD shall not be liable for inaccuracies arising from Customer-supplied measurements.
6.4 If the Customer is unavailable during the scheduled appointment, or access cannot be obtained after a waiting period exceeding ten (10) minutes, a rescheduling fee of SGD15 shall apply.
6.5 Appointments rescheduled with at least one (1) Business Day’s notice shall not incur this fee.
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7. Standard Sizes
The following dimensions constitute MBD’s standard sizes:
Single Door
• Height: 2100 mm
• Width: 900 mm
• Thickness: 45 mm
Double Door
• Height: 2100 mm
• Width: 1800 mm
• Thickness: 45 mm
Any dimensions exceeding these limits shall be treated as custom-sized products and additional charges shall apply.
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8. Custom Orders
8.1 All custom-made products are manufactured specifically for the Customer.
8.2 Once production commences, no amendments or cancellations shall be accepted.
8.3 MBD reserves the right to make minor manufacturing adjustments where necessary to facilitate production or installation.
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9. Colour, Timber & Glass Variation
The Customer acknowledges that:
• colours may appear differently under various lighting conditions;
• wood grain patterns naturally vary;
• timber knots are natural characteristics;
• timber may expand or contract with humidity;
• minor colour variation is unavoidable;
• painted finishes may exhibit slight tonal variation;
• handcrafted art glass is individually produced and therefore no two pieces will be identical.
Minor differences shall not constitute manufacturing defects.
Replacement shall only be considered where there is a substantial and obvious deviation from the colour or finish selected.
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10. Existing Frames
Where the existing frame is metal and no replacement frame is purchased, only compatible rounded locksets may be installed.
Where the existing frame is PVC or uPVC and the Customer has not purchased a replacement frame, MBD reserves the right to require replacement of the existing frame before installation.
Should the Customer decline replacement, MBD may cancel the order and retain any applicable deposit or cancellation charges.
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11. Customer Responsibilities
The Customer shall ensure:
• unrestricted site access;
• completed flooring where required;
• suitable wall conditions;
• sufficient installation clearance;
• removal of furniture;
• removal of valuables;
• compliance with building management requirements;
• approval from MCST/HDB where required.
Where architraves are purchased, the Customer shall ensure at least 90 mm clearance and adequate wall space free from switches, mouldings, cabinetry and other obstructions.
Failure to satisfy these conditions may result in additional charges.
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12. Delivery
12.1 All delivery dates provided by MBD are estimates only and are not guaranteed.
12.2 Estimated production and delivery time is approximately fifty-five (55) calendar days from the later of:
(a) completion of the final onsite measurement; or
(b) the Customer’s written approval of the final design, drawings, or colour selection.
12.3 MBD shall not be liable for delays caused by:
• manufacturing delays;
• shortage of raw materials;
• shipping delays;
• customs inspections;
• port congestion;
• labour shortages;
• public holidays;
• government actions;
• weather conditions;
• force majeure events; or
• any circumstance beyond MBD’s reasonable control.
12.4 Delivery delays shall not entitle the Customer to cancel the order or claim compensation unless required by applicable law.
12.5 The Customer shall ensure that the delivery address is accurate and accessible.
12.6 Additional delivery charges may apply if the delivery address is changed after production has commenced.
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13. Delivery Confirmation
13.1 Once the Products are ready for delivery, MBD or its appointed logistics provider shall notify the Customer.
13.2 The Customer shall confirm a delivery date within three (3) calendar days of receiving such notification.
13.3 If the Customer fails to confirm delivery within the prescribed period, MBD may:
(a) charge reasonable storage and handling fees;
(b) postpone delivery until all outstanding charges have been paid;
(c) treat the order as abandoned after giving reasonable written notice where the Customer remains unresponsive.
13.4 Any costs arising from delayed acceptance shall be borne by the Customer.
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14. Storage Charges
14.1 Where delivery or installation is postponed at the Customer’s request after the Products are ready, MBD may charge reasonable storage fees.
14.2 Storage charges shall accrue until delivery or installation is completed.
14.3 Products stored for more than ninety (90) days without written agreement may be treated as abandoned after reasonable notice, and MBD may dispose of the Products without refund.
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15. Delivery of Crated Products
15.1 Products shall be delivered in protective wooden crates or other suitable packaging.
15.2 The Customer shall provide:
• safe access;
• sufficient unloading space;
• a dry and sheltered storage location; and
• protection from weather and construction activities.
15.3 The protective crates shall remain unopened until attended by MBD’s appointed installation team.
15.4 If the crates are opened, damaged, exposed to water, tampered with, mishandled, or moved in a manner that may compromise the Products, MBD may:
(a) inspect the Products before installation;
(b) refuse to install the Products until further assessment; and
(c) decline responsibility for any resulting damage not caused by MBD.
15.5 Where the Products have been materially damaged due to the Customer’s handling, storage, or third-party interference, any replacement or repair shall be at the Customer’s expense.
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16. Staircase, Lift & Special Access Charges
16.1 Standard installation pricing assumes reasonable access to the installation location.
16.2 Additional charges may apply where special access is required, including but not limited to:
• stair-only access;
• oversized lifts;
• restricted lift hours;
• crane lifting;
• scaffold access;
• manual lifting over long distances; or
• any unusual access requirements.
16.3 Such charges shall be communicated to the Customer before installation wherever reasonably practicable.
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17. Installation
17.1 Standard installation includes only the works expressly stated in the quotation.
17.2 Any additional works requested by the Customer shall be charged separately.
17.3 MBD reserves the right to suspend installation where site conditions are unsafe.
17.4 Installation dates may be adjusted due to weather, manpower availability, material availability, or other operational requirements.
17.5 Installation shall be deemed complete when the Products have been installed in accordance with normal industry practice.
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18. Existing Site Conditions
18.1 The Customer warrants that the installation site is suitable for the Products ordered.
18.2 MBD shall not be responsible for defects arising from:
• uneven walls;
• uneven floors;
• structural movement;
• concealed services;
• defective existing frames;
• water ingress;
• termite damage;
• mould; or
• any pre-existing site condition.
18.3 Rectification works outside the agreed scope shall be chargeable.
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19. Independent Installers
19.1 Where installation is arranged through MBD, the installation may be carried out by independent contractors appointed by MBD.
19.2 MBD remains responsible to the Customer for coordinating the installation services it has contracted to provide. However, to the fullest extent permitted by Singapore law, MBD shall not be liable for loss or damage arising from matters outside its reasonable control, including independent contractors acting outside MBD’s instructions or the agreed scope of work.
19.3 Customers engaging their own installer acknowledge that MBD’s warranty does not cover installation workmanship or any damage arising from third-party installation.
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20. Inspection Upon Completion
20.1 The Customer shall inspect the Products immediately upon completion of installation.
20.2 Any visible defects, shortages, or installation concerns shall be brought to the installer’s attention before the installer leaves the premises whenever reasonably possible.
20.3 Failure to report visible defects at that time shall create a presumption that the Products were received in satisfactory condition, without affecting the Customer’s statutory rights or the warranty for latent manufacturing defects.
20.4 Hidden manufacturing defects discovered later shall remain subject to the warranty provisions.
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21. Risk & Title
21.1 Ownership of the Products shall pass to the Customer only after full payment has been received and delivery has been completed.
21.2 Risk of loss or damage shall pass to the Customer upon delivery of the Products to the agreed location.
21.3 If the Customer refuses or fails to accept delivery, risk shall pass to the Customer from the time delivery was first attempted.
21.4 MBD may store the Products at the Customer’s cost until delivery is completed.
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22. Cancellations
22.1 Orders may be cancelled before production commences only with MBD’s written consent.
22.2 Any deposit paid shall be non-refundable.
22.3 MBD may deduct from any refund all reasonable costs already incurred, including design work, site visits, procurement, administration, and materials purchased for the order.
22.4 Once production, procurement, or fabrication has commenced, the order cannot be cancelled and all payments made shall be non-refundable.
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23. Limited Warranty
23.1 Unless otherwise stated in writing, all Products supplied by MBD are covered by a limited warranty of three (3) months from the date of completed installation.
23.2 The warranty covers manufacturing defects in materials or workmanship only.
23.3 Where MBD determines that a valid warranty claim exists, MBD may, at its sole discretion:
(a) repair the Product;
(b) replace the defective Product or affected component; or
(c) refund the purchase price attributable to the defective Product.
23.4 Any repaired or replacement Product shall continue to be covered only for the remainder of the original warranty period.
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24. Warranty Exclusions
The warranty does not apply to:
(a) normal wear and tear;
(b) scratches, dents or damage occurring after delivery or installation;
(c) misuse, abuse, negligence or improper maintenance;
(d) accidental impact;
(e) alterations carried out by anyone other than MBD;
(f) third-party installation;
(g) exposure to excessive moisture, flooding, leaks or water damage;
(h) termite or insect damage;
(i) mould or mildew;
(j) exposure to harsh chemicals or solvents;
(k) excessive humidity or direct sunlight;
(l) structural movement of the building;
(m) existing defects in the property;
(n) cosmetic issues accepted during installation;
(o) consumable items such as weather seals, silicone sealant or touch-up paint; and
(p) any issue arising from circumstances beyond MBD’s reasonable control.
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25. Natural Timber & MDF Characteristics
25.1 The Customer acknowledges that timber is a natural material.
25.2 Natural variations including grain patterns, knots, texture, colour differences, resin marks and minor surface movement are inherent characteristics of timber and shall not constitute defects.
25.3 MDF, veneer and painted finishes may exhibit minor variations in colour, texture and sheen.
25.4 Timber may naturally expand or contract in response to changes in humidity and temperature. Such movement is not a manufacturing defect.
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26. Colour & Glass Disclaimer
26.1 Colours may appear different under natural light, artificial light and varying viewing angles.
26.2 Minor variations between colour samples, printed catalogues, digital displays and the finished Product are normal and do not constitute defects.
26.3 Handcrafted and hand-printed art glass is individually produced. Minor differences in pattern, line thickness, opacity and placement are inherent characteristics and are not defects.
26.4 Replacement or rectification will only be considered where there is a clear and material deviation from the approved colour or design specification.
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27. Claims Procedure
27.1 Any warranty claim shall be reported to MBD as soon as reasonably practicable after discovery.
27.2 The Customer shall provide photographs, videos and any other information reasonably requested by MBD.
27.3 MBD shall be given a reasonable opportunity to inspect the Product before any repair or replacement is undertaken by others.
27.4 Failure to provide MBD with a reasonable opportunity to inspect may affect the Customer’s entitlement under this warranty.
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28. Photography & Marketing
28.1 The Customer grants MBD permission to photograph and record the installed Products for marketing, promotional and educational purposes.
28.2 MBD will use reasonable efforts to ensure that:
(a) occupants are not photographed without consent;
(b) unrelated personal belongings are not intentionally featured; and
(c) the photographs primarily showcase the Products and workmanship.
28.3 The Customer may withdraw this consent by providing written notice to MBD before installation. Such withdrawal will not affect any photographs already lawfully used or published prior to receipt of the notice.
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29. Intellectual Property
29.1 All drawings, catalogues, designs, photographs, specifications, product descriptions, website content, logos and marketing materials remain the intellectual property of MBD unless otherwise agreed in writing.
29.2 The Customer shall not reproduce, copy, modify or commercially exploit any such material without MBD’s prior written consent.
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30. Limitation of Liability
30.1 To the fullest extent permitted by Singapore law, MBD’s total liability arising out of or in connection with the supply of Products or Services shall not exceed the amount paid by the Customer for the affected Product or Service.
30.2 MBD shall not be liable for any indirect, incidental, special, exemplary or consequential loss or damage, including loss of profit, business interruption, loss of opportunity or loss of goodwill.
30.3 Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited under Singapore law.
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31. Indemnity
The Customer agrees to indemnify and hold harmless MBD, its directors, officers, employees and contractors from any claims, liabilities, losses, damages, costs or expenses (including reasonable legal costs) arising directly from:
(a) the Customer’s breach of these Terms;
(b) misuse or modification of the Products;
(c) inaccurate information provided by the Customer;
(d) unsafe or unsuitable site conditions under the Customer’s control; or
(e) the acts or omissions of the Customer or persons engaged by the Customer.
This clause does not apply to the extent that the loss was caused by MBD’s own negligence, breach of contract or other liability that cannot be excluded by law.
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32. Privacy
32.1 MBD collects, uses and discloses personal data in accordance with Singapore’s Personal Data Protection Act 2012 (PDPA).
32.2 Personal information will be used for purposes including:
• quotations;
• order processing;
• delivery;
• installation;
• warranty administration;
• customer service; and
• where the Customer has consented, marketing communications.
32.3 Customers may withdraw marketing consent at any time by contacting MBD.
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33. Force Majeure
MBD shall not be liable for any failure or delay in performing its obligations where such failure or delay results from events beyond its reasonable control, including but not limited to natural disasters, fire, flood, epidemic, pandemic, war, terrorism, strikes, labour disputes, governmental actions, utility failures, shipping delays, customs delays, shortages of materials or transportation disruptions.
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34. Notices
34.1 Any notice required under these Terms may be given by email, WhatsApp, SMS or registered post to the contact details last provided by the Customer.
34.2 A notice shall be deemed received:
(a) immediately upon successful transmission by WhatsApp or SMS;
(b) when the email leaves MBD’s mail server, unless a delivery failure notice is received; or
(c) two (2) Business Days after posting by registered mail.
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35. Electronic Acceptance
The Customer acknowledges and agrees that acceptance of these Terms may be evidenced by any of the following:
• signing a quotation;
• signing an invoice;
• electronic signature;
• email confirmation;
• WhatsApp confirmation;
• payment of a deposit;
• payment in full; or
• acceptance of delivery.
Such acceptance shall have the same legal effect as a handwritten signature, subject to applicable law.
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36. Severability
If any provision of these Terms is held to be invalid, illegal or unenforceable, the remaining provisions shall remain in full force and effect.
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37. Entire Agreement
These Terms, together with the quotation, invoice, warranty documents and any written variations agreed by MBD, constitute the entire agreement between the parties and supersede all prior discussions, negotiations and representations relating to the Products and Services.
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38. Governing Law & Dispute Resolution
38.1 These Terms shall be governed by and construed in accordance with the laws of the Republic of Singapore.
38.2 The parties shall first endeavour to resolve any dispute through good-faith negotiations.
38.3 If the dispute cannot be resolved within thirty (30) days, either party may commence legal proceedings in the courts of Singapore.
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39. Amendments
MBD reserves the right to amend these Terms from time to time. Any revised Terms shall apply to new orders placed after the revised Terms are published on MBD’s website or otherwise provided to the Customer. Existing confirmed orders will remain subject to the Terms accepted at the time of order unless otherwise agreed in writing.
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Customer Acknowledgement
By signing the quotation, paying a deposit, making full payment, confirming the order electronically, or accepting delivery of the Products, the Customer confirms that they have read, understood and agreed to be bound by these Terms & Conditions.
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40. Site Measurement Attendance & Accessibility
40.1 The Customer shall ensure that the Property is accessible and that all necessary arrangements have been made to enable MBD to carry out the scheduled onsite measurement efficiently.
40.2 If MBD’s representative is unable to complete the onsite measurement due to the Customer’s failure to provide access, the absence of the Customer or an authorised representative, or any other circumstance within the Customer’s reasonable control, MBD reserves the right to charge a re-attendance and transportation fee of S$150.00 for each subsequent visit required.
40.3 This fee is in addition to any applicable appointment rescheduling fees and must be paid before a new measurement appointment is scheduled.
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41. Installation Completion & Subsequent Site Visits
41.1 MBD will use reasonable endeavours to complete all installation works during the scheduled installation visit. Where further visits are required due to manufacturing defects or warranty-covered issues, such visits shall be carried out at no additional cost to the Customer during the applicable warranty period.
41.2 Where a subsequent site visit is requested by the Customer for reasons not covered under warranty, including but not limited to adjustments arising from customer preference, additional works, changes in requirements, or issues not attributable to MBD, a minimum call-out fee of S$150.00 shall apply, exclusive of any additional labour, materials, transportation, or replacement parts required.
41.3 MBD will advise the Customer of any additional charges before carrying out such non-warranty works.
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42. Paint Finish & Minor Surface Imperfections
42.1 The Customer acknowledges that all painted Products are professionally finished using accepted industry standards. Due to the nature of the painting process, materials used, and varying lighting conditions, minor surface imperfections may be present and are considered normal.
42.2 Such acceptable imperfections may include, without limitation, slight variations in paint texture, sheen, brush or spray patterns, minor dust particles, pinholes, orange peel effect, touch-up marks, or other insignificant cosmetic irregularities that do not materially affect the appearance, functionality, or durability of the Product.
42.3 Minor paint imperfections that are only visible upon close inspection or under particular lighting conditions shall not constitute manufacturing defects and shall not entitle the Customer to any repair, replacement, refund, or other claim.
42.4 MBD shall only be responsible for rectification where the paint finish contains a material defect that falls outside normal industry tolerances and materially affects the overall appearance or performance of the Product.